Contact
Talk to a coordinator
A real person replies within 24 hours on weekdays — no bots, no call centre.
WhatsApp — fastest
+853 6238 8414 +86 186 1736 0846Message us any time. We reply 9:00–18:00 Beijing time.
Best for medical records and detailed questions.
Live chat
Available on every page of this site.
What happens next
You reach out
Share a few details about your situation and what you need. There is no obligation and no fee to ask.
We review and respond
A coordinator reviews your information and replies within 24 hours on weekdays with concrete answers.
We guide you forward
You get clear hospital options, transparent cost estimates, and next steps tailored to your case.
Who reads your message
Reed Chiu
Medical Travel Advocate and Patient Coordinator
“I will not promise you a cure, a discount, or a guaranteed outcome. I will promise you transparent pricing, honest answers when the news is bad, and a written estimate before you pay anything. If we cannot help you, we will tell you.”
What helps in a first message
You don't need a perfect summary — but a few details help us give you a concrete first answer instead of a generic one.
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Your condition or diagnosis, even a rough description in your own words.
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Where you are located and roughly when you could travel.
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Any recent reports or scans, if you have them — later is fine too.
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Your main concern: cost, waiting time, or a specific hospital or doctor.
Don't have all of this? Just say hello — we'll ask the right questions.
Common questions before writing
Is the first consultation free?
Yes. Asking questions, getting hospital suggestions, and receiving a written cost estimate costs nothing. You only pay if you decide to book our coordination service.
Do I need my medical records ready?
No. A diagnosis name and your rough timeline are enough for a useful first reply. Reports make our answer more precise, and you can share them whenever you're ready.
What happens to what I send you?
Your messages and records stay between you and your coordinator. We share them only with hospitals you choose, with your consent — never with third parties for marketing.
Prefer to look around first?
Most first questions — coverage, costs, hospitals, visas — are answered in our self-service guides.
Our honest position
We are not a hospital or a clinic
MedicalToChina is an independent medical travel information and patient coordination service. We do not employ physicians and we do not provide medical advice, diagnosis, or treatment.
Zero marked-up medical fees
We do not add a margin to your hospital bill. You pay the hospital's own official international department rate, the same price a local patient would see. Our fee is a transparent service package, billed separately and shown to you in writing before you pay.
Independent editorial, no paid placements
Hospital listings are based on public accreditation data and our own research, not on referral commissions. We disclose how we make money on our About page.
Medical disclaimer
Nothing on this page is medical advice. Always consult a licensed physician before making decisions about diagnosis, treatment, or travel for care.
No outcome guarantees
We never promise specific medical results. Outcomes depend on your condition and your doctors, not on us. Any service that guarantees a result is not being honest with you.
Your data, your control
We only share your medical records with hospitals you choose, and only with your consent. We do not sell your data, and we do not pass it to third parties for marketing.
Office — Hong Kong, China
Response — Within 24h on weekdays
Languages — English · 中文